Privacy Policy

We collect information you provide directly to us when you use ClinicPulse. This includes clinic contact details (name, email address, phone number), patient interaction data processed through WhatsApp (such as appointment requests and inquiries), and technical data such as device type and usage logs necessary for service operation. We do not collect sensitive medical records or personal health information (PHI) beyond what is strictly necessary to facilitate appointment scheduling and automated reminders.

We use the information we collect to provide, maintain, and improve the ClinicPulse service. Specifically, we use it to: • Process and manage appointment bookings on behalf of your clinic • Send automated appointment reminders and follow-up messages to patients • Respond to inquiries and provide technical support • Analyse usage patterns to improve service reliability and features • Comply with legal obligations We do not sell, rent, or trade your personal information or your patients' information to any third party.

We share information only in the following limited circumstances: • With service providers: We work with third-party providers (such as cloud hosting and WhatsApp Business API providers) who process data on our behalf under strict data processing agreements. • For legal compliance: We may disclose information if required by law, regulation, or valid legal process. • With your consent: We will share information in any other circumstance only with your explicit consent. All third-party providers are bound by confidentiality obligations and are prohibited from using your data for any purpose other than providing services to ClinicPulse.

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission (TLS/HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us. Upon account termination, we will delete or anonymise your data within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you. • Correction: Request correction of inaccurate or incomplete data. • Deletion: Request deletion of your personal data. • Objection: Object to certain types of data processing. • Portability: Request transfer of your data in a structured, machine-readable format. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Our website uses essential cookies to ensure basic functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of ClinicPulse after changes are posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: NexPulse AI Email: [email protected] WhatsApp: +91 77449 38131 Location: Amravati, Maharashtra, India For GDPR-related inquiries (EU residents): [email protected] Response time: Within 72 hours